Hi all - got our JIRA instance up and running with sync to AD/LDAP but on the test settings I receive:
"Test get user's memberships with 0 groups retrieved. : Failed"
I am not quite sure what this is trying to do or why it isn't working.
I get "Test user can authenticate : Succeeded" and I can log in as other users, but the group error has me concerned and confused.
Any advice is greatly appreciated!
Weird. According to this error it could be the Base DN that could be incorrect, also check the User DN if is correctly informed. After that, try to disable this directoy and create it again, then synchronize again.
If is the case I suggest you to raise a support ticket for a better investigation, and attach the confluence log file and the Directory Configuration Summary information.
Please let us know how it goes.
Its also worth looking the type of your Directory, try changing the directory type to Generic and see if this resolves as well.
And if the test is still failing skip it, and try to synchronize it, it could be trying to perform just a check.
I just set up JIRA on a fresh OpenLDAP directory. This test appears to fail with a user that has no group memeberships at all. JIRA will sync fine. Once the test is run again and JIRA can retrieve memeberships from a user, then it succeeds.
My guess: not all directories are configured with attributes on the user that denote group membership, and so JIRA will give a failure when it doesn't detect any. If you don't expect it to detect any, then just proceed. Otherwise, check the settings to make sure your users' group membership attribute is correct.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs