Knowledge base search not displayed in issue

This question is in reference to Atlassian Documentation: Serving customers with a knowledge base

setup:  JIRA Service Desk 3.1 (JIRA 7.1.4), Confluence 5.9.6, nginx reverse proxy.

The KB integration works for :

  • instant search on the portal : can see article, can vote, provide feedback.
  • create KB article from an issue : opens a new tab to Confluence, blank page with "relates to" already populated, cool.

BUT:

I cannot figure out how to reproduce the section "Related knowledge base articles" as illustrated in the documentation. All I get is a "Create KB article" in the top right corner. We are thus unable to suggest a KB article to a user whom might have misread or is simply lazy.

Have I missed anything during setup ?

3 answers

This widget could not be displayed.

Same problem here. Cant see this section. Is it not available in earlier versions (running 3.0.4) right now?

This widget could not be displayed.

"Related Knowledge Base" section not appearing for us either.

Has anyone found a resolution?

This widget could not be displayed.

the feature finally appeared in version 3.2

 

Thanks.  Will get that upgraded today.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 35m ago in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

6 views 0 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you