Knowledge base search not displayed in issue

This question is in reference to Atlassian Documentation: Serving customers with a knowledge base

setup:  JIRA Service Desk 3.1 (JIRA 7.1.4), Confluence 5.9.6, nginx reverse proxy.

The KB integration works for :

  • instant search on the portal : can see article, can vote, provide feedback.
  • create KB article from an issue : opens a new tab to Confluence, blank page with "relates to" already populated, cool.


I cannot figure out how to reproduce the section "Related knowledge base articles" as illustrated in the documentation. All I get is a "Create KB article" in the top right corner. We are thus unable to suggest a KB article to a user whom might have misread or is simply lazy.

Have I missed anything during setup ?

3 answers

Same problem here. Cant see this section. Is it not available in earlier versions (running 3.0.4) right now?

"Related Knowledge Base" section not appearing for us either.

Has anyone found a resolution?

the feature finally appeared in version 3.2


Thanks.  Will get that upgraded today.

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