Knowledge base search not displayed in issue

This question is in reference to Atlassian Documentation: Serving customers with a knowledge base

setup:  JIRA Service Desk 3.1 (JIRA 7.1.4), Confluence 5.9.6, nginx reverse proxy.

The KB integration works for :

  • instant search on the portal : can see article, can vote, provide feedback.
  • create KB article from an issue : opens a new tab to Confluence, blank page with "relates to" already populated, cool.

BUT:

I cannot figure out how to reproduce the section "Related knowledge base articles" as illustrated in the documentation. All I get is a "Create KB article" in the top right corner. We are thus unable to suggest a KB article to a user whom might have misread or is simply lazy.

Have I missed anything during setup ?

3 answers

Same problem here. Cant see this section. Is it not available in earlier versions (running 3.0.4) right now?

"Related Knowledge Base" section not appearing for us either.

Has anyone found a resolution?

the feature finally appeared in version 3.2

 

Thanks.  Will get that upgraded today.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

73 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you