I am having the weirdest issue. We provisioned a new user, matching up with other users in their group.
The new user contacted me that they couldn't move a sub-task from one column to another. When I had them do a screen share, they showed me that NO tickets are showing in that column.
Everything else appears to check out - I changed the filter share to "any logged in user" from the project, they can view the issue if they go directly to it, when i do the permission helper it says everything is there (at the issue level).
So it must be something with the board settings?
Please please please, any ideas?
Please ask user to go to the issue directly and try to transition it to desired status .
If it works, then there should be problem with Board settings. Please go to Board settings > Columns and check if the required statuses are mapped under the Column correctly.
If it doesn't work, then please check if there are any validators/conditions used in the workflow.
Hope this helps.
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