Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira upgrade issue

I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 25, 2023

Good evening all, 

Upgrading Jira 8.2x to 9.x 

Disabled addons everything is fine with the upgrade and it goes through but does not start. 

Working on Windows 2019.

When looking at the logs

JIRA-Bootstrap ERROR [c.a.jira.startup.ComponentContainerLauncher] A fatal error occurred during initialization. JIRA has been locked.
com.atlassian.jira.InfrastructureException: Error occurred while initializing component 'com.atlassian.jira.plugin.JiraPluginPersistentStateStore'.

    Caused by:com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericDataSourceException: SQL Exception while executing the following:Select pluginkey, pluginenabled FROM pluginstate WHERE (pluginkey LIKE ?) (ORA-00904: "PLUGINKEYIKE": invalid identifier)
        Caused by...
            Caused by: java.sql.SQLSyntaxErrorException: ORA-00904: "PLUGINKEYIKE": Invalid identifier
            at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.findByLike(


I've restarted the server and removed add-ons. I know that Oracle is not appreciating the JQL term PLUGINKEYIKE and when searching for it in the database I get none. I get PLUGINKEY but not PLUNINKEYIKE. So I'm likely to think that this is the cause of the issue. Along the road, this term was recycled. However, I am not a DB admin so would appreciate some guidance.

1 answer

0 votes
Florian Bonniec
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 26, 2023

Hi @Allan 


What is the database collation you are using ?



I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 30, 2023

Binary Collation.

Suggest an answer

Log in or Sign up to answer