Jira timesheet plugin not working in jira 5.2.6, what should I do?

[Sabin Ungureanu]

We recently upgraded from jira 5.0.1 to 5.2.6 and jira timesheet plugin not working. we have the license and still not working, What should I do?

The error is:

Error loading gadget from rest/gadgets/1.0/g/jira-timesheet-plugin:timesheet-gadget/gadget.xml: org.apache.shindig.gadgets.GadgetException: Unable to retrieve gadget xml. HTTP error 500

[Nic Brough -Adaptavist-]

Did you upgrade the timesheet plugin to the latest valid version as well?

[Sabin Ungureanu]

we have jira-timesheet-plugin Version: 2.3.12. It's enable, but not working.

[Nic Brough -Adaptavist-]

Ok. That's not the latest version, so I'd try upgrading first. If that's still not helping, then you need to start reading your logs to find out what the errors are.

[Sabin Ungureanu]

Sorry,. I mean jira timesheet and gadget plugin. "https://marketplace.atlassian.com/plugins/jira-timesheet-plugin/version/53"

[Nic Brough -Adaptavist-]

Oh, right, then it's definitely time to read the logs. Look at a time when you deliberately provoke the error (I tend to have a terminal with tail -f running on the log, then click the dashboard - that lets me narrow it down, as logs can be very wordy)

[Sabin Ungureanu]

ok, I go to the dashboard and look in catalina.out. The error is:

2013-02-19 13:46:06,959 http-bio-8080-exec-255 WARN sabin.ungureanu 826x99547x1 luxck4 172.17.4.102 /secure/Dashboard.jspa [gadgets.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/jira-timesheet-plugin:timesheet-gadget/gadget.xml
2013-02-19 13:46:06,960 http-bio-8080-exec-255 WARN sabin.ungureanu 826x99547x1 luxck4 172.17.4.102 /secure/Dashboard.jspa [gadgets.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/jira-timesheet-plugin:timesheet-gadget/gadget.xml
2013-02-19 13:46:06,960 http-bio-8080-exec-255 WARN sabin.ungureanu 826x99547x1 luxck4 172.17.4.102 /secure/Dashboard.jspa [gadgets.embedded.internal.GadgetUrlBuilder] GadgetUrlBuilder: could not parse spec at rest/gadgets/1.0/g/jira-timesheet-plugin:timesheet-gadget/gadget.xml

[Nic Brough -Adaptavist-]

"Could not parse spec" either means the plugin is throwing up a rubbish settings file, or it's not responding at all.

This could be down to

• a bug that needs to go to the vendor
• an upgrade - the old settings are not compatible with the new code - can you try removing the gadget and re-adding it?
• Load or another internal problem causing the settings to be not read at all

What happens when you add a new gadget? Same error or a different one?

[Sabin Ungureanu]

Ok, it's working. we removed and then add again the gadget.

thanks for helping us.

[Woow]

question resolved. how do I close?

[Woow]

steel not know how to close this question.

[Woow]

question resolved.

[Jobin Kuruvilla [Adaptavist]]

You don't need to close the question. Just accept the answer Nic gave you.

[Ramiro Pointis]

Sabin, just click on the check next to what @Nic wrote down here...

[Woow]

question resolved

[Yogesh]

But removing and adding the gadget is not a scalable approach. i have 500 users using this gagdget and can not ask them to remove and add the same :-(

[Nic Brough -Adaptavist-]

You may not have any choice if you've installed the wrong version of the gadget or somehow upgraded to an incompatible version.