Jira time based auto-responder

Dear All,

Right now we have a plugin on Osticket and I can't find an similar configuration on Jira.

If the issue created after 17.30 every day or on weekends, (non working hours) automatically it gets a response.

How can I implement that in Jira?

I can't create IF statement based on time in Jira automation

jira-automation-panel.jpg

working time from Saturday to Wednesday: 0800-1730
off days: Thursday - Friday

our response:

Dear user,

Our working time is from Saturday to Wednesday, 8:00 to 16:30, So your ticket will be checked as soon as possible.
If it's emergency, Contact your account manager.

-

plugin configuration in osticket:

osticket-responder.jpg

-

Can you please help me on creating this auto-responder?

I searched a lot but I couldn't find any solution.

thanks a lot.

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

23,716 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you