Jira time based auto-responder

John Doe I'm New Here Nov 21, 2017

Dear All,

Right now we have a plugin on Osticket and I can't find an similar configuration on Jira.

If the issue created after 17.30 every day or on weekends, (non working hours) automatically it gets a response.

How can I implement that in Jira?

I can't create IF statement based on time in Jira automation


working time from Saturday to Wednesday: 0800-1730
off days: Thursday - Friday

our response:

Dear user,

Our working time is from Saturday to Wednesday, 8:00 to 16:30, So your ticket will be checked as soon as possible.
If it's emergency, Contact your account manager.


plugin configuration in osticket:



Can you please help me on creating this auto-responder?

I searched a lot but I couldn't find any solution.

thanks a lot.

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