Jira tickets

[nikolaos.voulgaridis]

Hello together,
I don't know if I'm in the right place.
It's about Jira tickets. Some tickets are displayed in tables in the description (HTML). Sometimes the texts are not displayed correctly. Can someone help me here?

[nikolaos.voulgaridis · Accepted solution]

[John Funk · Accepted solution]

Hi Nikolaos - Welcome to the Atlassian Community!

Can you share some screen shots and more details? 

[nikolaos.voulgaridis]

[nikolaos.voulgaridis]

that is how it is presented

[John Funk]

Thanks for sharing. What do it you want it do do differently than what it is doing?

[nikolaos.voulgaridis]

When the email comes in and it is then displayed as a ticket, we don't want it to be displayed as a table in the Jira ticket.

[John Funk]

Okay, I think I understand better now. A user sends an email to particular email address. The Jira email handler kicks in and creates an issue in Jira. But the Description field shows the information from the email in a table instead of just plan text.

Is that the case? 

Is it the signature that is showing up in this table? Or the entire body of the email? 

Does this happen if the email sender does not have a signature attached? 

[John Funk]

Ah, have you contacted the Snyk vendor for assistance since they are the ones routing through? 

[nikolaos.voulgaridis]

Yes  that´s exactely the case, this concerns the whole text.

[John Funk]

Please contact the vendor for support with their product. 

[nikolaos.voulgaridis]

can we change the description ? Not in HTML but just text`?

[John Funk]

Sure, you can try that. Go to the Field Configuration Scheme used by that project.

Search for the Description field inside of the Field Configuration. 

Then click on Renderers.

Change the Renderer from Wiki-style to Default Text Renderer.

Click on Update. 

See if that makes a difference for you.

[Craig Nodwell]

Hi @nikolaos.voulgaridis follow up question here.  Are these being created via a email handler?

[nikolaos.voulgaridis]

yes

[nikolaos.voulgaridis]

the e-mails come from https://snyk.io/de/

[Valerie Knapp]

Hi @nikolaos.voulgaridis , welcome to the community and thanks for your question.

Please can you provide a screenshot to show what you are seeing? I don't understand from your question where you are looking in Jira versus what you are expecting.

Thanks

[nikolaos.voulgaridis]

[nikolaos.voulgaridis]

make e-mails are displayed as tickets in the normal way

as text not as HTML tables