Jira tickets duplicate

[amar amarendra]

Hi ,

We have migrationed jira one data centre to another data centre, data also copy source to destination, but  users create ticket duplicate tickets create, for ex: source side  ticket : Abc-123 , user create ticket in destination side ticket create same number: ABC- 123, how to resolve the issue.

Thanks 

Amar

[Vishal Biyani]

@amar amarendra 

Did you follow migration checks and processes defined by Atlassian?

if you have migrated the data from one db to another, then it is likely you will face the issue that you are talking about,

Migrating Jira applications to another server | Administering Jira applications Data Center 10.4 | Atlassian Documentation

Backup and restoration for Atlassian Data Center | Atlassian Support | Atlassian Documentation

[amar amarendra]

@Vishal Biyani  I have migrate data one db to another i am facing issue, 

I follow the migration process 

[Fabio Racobaldo _Herzum_]

@amar amarendra please provide more information about migration process that you put in place. I will try to provide you a workaround

[amar amarendra]

@Fabio Racobaldo _Herzum_ We are migrated jira old data centre to new data centre, users create new data centre it showing duplicate jira ticket number. Old  jira data base move to new data centre Ex old jira ticket number ABC- 123, user create new ticket new jira  ticket after create ticket it showing same ticket number ABC- 123

Thanks  

Amarendra

[Fabio Racobaldo _Herzum_]

@amar amarendra how did u move ticket to target instance?

[Fabio Racobaldo _Herzum_]

Hi @amar amarendra ,

when you migrate from one instance to another one, ticket numbers could not be the same. The target project has an own number field that increase automatically for each ticket created

Example :

Source project ticket to import : ABC-1,ABC-5,ABC-6

Target project import result : ABC-1, ABC-2(related to ABC-5 in source), ABC-3(related to ABC-6 in source).

Hope this clarifies your doubt,

Fabio