Jira service desk compatability with Jira 6.2.7


I am wanting to purchase and install JIRA Service desk on a server running JIRA 6.2.7.

Is this possible or will we have compatibility issue? Will we need to  

1 answer

You can install it as add on not as product, check to see the latest compatible version with you JIRA version : https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk/versions

And it will remain compatible when you upgrade from 6 to 7 - it will automatically upgrade all your data.

Yes sure, you just need to upgrade it to the compatible version of your JIRA version.

Thanks for this, do we loose any functionality in installing previous version, and installing it as an addon and not the full product?

If we install Service desk as a stand alone product on a separate server will be still be able to collaborate with our JIRA instance. 


No, you can't do that.

I don't think you've quite understood what these systems are.

JIRA 6 is a single system, with an add-on called "Agile".

JIRA 7 is now distributed as 3 different systems, Core, Service Desk and Software, but in fact, they are actually JIRA Core, JIRA Core with Service Desk bundled and JIRA Core with Software bundled.  Most important here is that JSD and Software are now applications rather than add-ons.  But they are applications that run inside JIRA.  

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,086 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you