I made rules in automation but it is not working in the tasks, why ?
my point is that i want to assigne an issue to a different person (escalate the task) after a specific time,
in the automation rules i made all the steps correct.
Those are the first things that pop in my head that may be causing problems.
Overall, the log for the automation rule should already give a clear view of what may be going wrong.
Hope this helps :)
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