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Jira service desk automation is not working

I made rules in automation but it is not working in the tasks, why ?

 

my point is that i want to assigne an issue to a different person (escalate the task) after a specific time,

 

in the automation rules i made all the steps correct. 

1 answer

Hi @Rashid Owais 

Can you share your configuration? It's hard to point out a problem without seeing how it's setup. :D

Kind regards
Jorden

Hello,

The rule was simple, i want to assigne another user after changine the priority to high, 

 

i did the rules and it is not working

Hi @Rashid Owais 

  • When editing the automation rule, double check that it is enabled (checkbox at the bottom)
  • When viewing your list of automation rules, there should be a button "View log", do you see any errors there? Maybe they can point you in the right direction.
  • Make sure that the assignee is valid (can be set as assignee)
  • Make sure that the event user (the user who is set to execute the rules) has the correct permissions to assign the ticket.

Those are the first things that pop in my head that may be causing problems.

Overall, the log for the automation rule should already give a clear view of what may be going wrong.

Hope this helps :)

Kind regards
Jorden

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