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I have a case where on Jira server I have created multiple mail handlers to create tasks from mails. Most work fine but I have two that does not create issues. When I go to the mail handler and hit "Test" it picks up the mails that are in the inbox and the connection is successful but does not create tasks. Any advice would be greatly appreciated!
Hi @Nico van der Walt and welcome to the community,
To whom is the issue create permissions assigned on the project to where the email handler doesn't create issues? Are you creating these issues with a default reporter?
Hi @Alex Koxaras _Relational_
Yes I do have a default reporter set up if Jira doesn't associate the mail address to a user in the system
The create permissions are set up for admin users and participants of which the default reporter is a participant
the funny thing is if I change the project the mails process and creates tasks but when I change it back and test it doesn't create issues - is there project settings I am maybe missing?
can you please contact our support channel via https://metainf.atlassian.net/servicedesk/customer/portal/1 or firstname.lastname@example.org?
To track down these issues, we will need some details, screenshots, potentially logs. Our tech team will be able to assist you to rectify the config or recommend a workaround.