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Jira reduce logging for namespace

We have recently integrated Okta and Jira, however since then we see lots of INFO messages logged to the log files.


2018-10-17 09:36:51,114 http-nio-8080-exec-24 INFO myUserName 576x4996x1 1jgqvvw /rest/analytics/1.0/publish/bulk [c.a.j.authenticator.okta.OktaJiraAuthenticator30] Authentication result=USER_ALREADY_LOGGED_IN

I have marked this logs namespace to only log on ERROR but this doesnt make any difference.

c.a.j.authenticator.okta.OktaJiraAuthenticator30 ERROR


How do we only log on ERROR?

4 answers

1 accepted

4 votes
Answer accepted

Hi @Avinash Singh,

Did you provided the full package name in the 'Package Name' field on enabling log for ERROR event.

Like.. com.atlassian.jira.authenticator.okta.OktaJiraAuthenticator

To set the logging level permanently you can follow the below steps:

1) configuring the file, located in the $JIRA_INSTALL/atlassian-jira/WEB-INF/classes/ directory

2) Add the property: like.. = ERROR, console, filelog

3) Restart the Jira to pick up the changes. 


Thanks Rambabu.

Isnt c.a.j.authenticator.okta.OktaJiraAuthenticator30 the full package name from the logs? 

I cant restart the server at the moment, so I would need to do it through Jira Logging and Profiling admin section.

It is not a full package name. First three names shorthanded in the log file.

Can you enable ERROR log using the below package name and let us know how it goes.


Excellent that did the job. Is there a way to identify the full package name or did assume that from the log message ?

We can identify based on the type of apps we are integrating with Jira. Sometimes may assumptions do the job.

If you feel like my answer helped you, kindly mark my answer as accepted.

This package name did not work for me, so I used = ERROR, console, filelog

(copied from tony wong's suggestion).

Thank you,


Another way to configure this temporarily is go to 

1. Login as Administrator

2. System -> logging and profiling

3. Configure logging level for another package

    -Add the following  "com.atlassian.jira.authenticator.okta.OktaJiraAuthenticator30" 

    -Set to OFF.

As mentioned this doesnt' persist, but for temporary debugging this works.

It's work on my instance.

Thanks Tony

To exclude the okta spam in the log files: 

Stop the application

Go to:  /atlassian/jira/atlassian-jira/WEB-INF/classes



# reduce okta logs = ERROR, console, filelog

Start the application

somebody has an idea on the okta package name for Confluence? 

Will it be that simple to replace jira with confluence? = ERROR, console, filelog

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