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Jira - "We're having troubles connecting to your boards"

Brand new project built as Classic View, I've added a user with Admin rights but he get's the following when attempting to navigate to the project:


I can navigate the project just fine. 

The user reporting this issue has tried in both Chrome and Microsoft Edge and has cleared cookies and cache on both browsers with the same end-result.

Unrelated to this, we've had other users with "admin" rights not be able to access tickets within other projects similar to


2 answers

Hello Jon,

Just to confirm we are on the same page, I would like to mention that project permission are not related to the global Admistration role of JIRA.

In fact, a JIRA Administrator can still be restricted from access a project through the project permission scheme.

That been said, I would like to know what do you mean when you say that you have added the user with Admin rights. Was it in JIRA User management page or in the project itself?

Please, follow the steps below to check if the user is properly configured with the project permission:

- Navigate to your project > Project Settings > Permissions

- Check the roles/groups/users added to the Browse projects permission. This permission should allow the user to access the project.

- To check what roles the user is added to, check the people tab of the project

- To check which groups the user is added to, check the user management page

Also, check if the user is properly added to a group which gives access to the Software application at User Management > Product Access

Let me know if this information helps.

Hi Peter,

I am a Site Admin for JIRA and also the owner of a JIRA Project which I created. I created a Dashboard which I could see late last year, however now I am receiving the same error message as the OP. I have confirmed that I have also granted myself Project permissions as Admin and Project Lead as well as Dashboard Admin roles yet I still am unable to access the Dashboards.

This one is strange because my entire team can in fact access the Dashboards so seems to be just an issue with myself. 

Given I have provided myself the same access as my team members who can view the boards.. I am at a bit of a loss.

Any assistance would be greatly appreciated.



Ask the admin user to go to "Permission page" of that project and in  "Project permissions" table edit the "Browse projects " and in "Grant Permission" modal add a role or group that you have its access.

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