Jira notification hierarchy - Notification Scheme vs Personal Settings

[Siobhan Flynn]

What is the hierarchy of the Notification Schemes and the Personal Settings that a user can change against their own account?

Example:
User X has turned off email notifications in their personal settings:

But User X is part of a project with this Notification Scheme:

In the scenario where User X is the current assignee of an issue, and that issue gets resolved, will the user still receive a notification or not? Do the Personal Settings override the Notification Scheme, or the other way around?


(Additional question - do both of these only relate to EMAIL notifications, and the notification bell with the red icon within Jira will ALWAYS show? Is this configurable?)

[Mikael Sandberg · Accepted solution]

Personal settings will override the notification scheme, so in your example user X would not be notified via email, but would be notified via the notification bell.

[Stefan Draber]

Hi @Mikael Sandberg 

we have a user with all notifications switched on in his personal settings (except for own changes). Specifically he wants to be notified about updates on issues where he's a watcher.

Now we had an update on a ticket where he's a watcher, but he has not been notified. The notification scheme of the according project does not include any notifications for watchers.

For me it seems that in this case the project notification scheme overrules his individual settings.

Have you any idea why this could be?

Thanks and best regards,

Stefan

[Mikael Sandberg]

@Stefan Draber See the personal settings similar to how page restrictions in Confluence works. Jira will check the notification scheme first in order to figure out if a notification should be sent or not, and if the answer is yes it will then check the personal settings for the users that should be notified. So in your case where the personal settings is set to receive watch notifications, that would only happen if the project notification scheme is set to notify watchers. Personal settings are only overriding if the notification scheme is sending one.

[Stefan Draber]

@Mikael Sandberg perfect, thanks for clarification :)

[BenWade]

@Mikael Sandberg 

if I may ask.

if a personal notification settings look like this:

and the notification scheme includes only 1 event:

The assignee will receive an email notification only when 'issue commented.' The assignee won't receive a notification when the status of an issue was changed or when any other fields (reporter, due date, story points, priority, etc.) were updated. Is this correct?

[Sakina]

@Siobhan Flynn  mikael is right. But if you still wants user to received notification email  on specific events, i would suggest send them email through automation