Jira not starting with the command service jira start

[Fahad V A]

Hi,

When tries to start / stop Jira with command service jira start / service jira stop I am getting the below error

To run JIRA in the foreground, start the server with start-jira.sh -fg
executing using dedicated user: jira2
./startup.sh: line 62: /opt/atlassian/jira/bin/catalina.sh: Permission denied
./startup.sh: line 62: exec: /opt/atlassian/jira/bin/catalina.sh: cannot execute: Permission denied

When start Jira with the command sh /opt/atlassian/jira/bin/startup.sh Jira is starting and working fine.

I tried chmod 777 for the installation and home directory of Jira and still nothing happends. :(

I have unistalled and re-installed jira nore than once and i suspect this might be reason but i dont know how to resolve it.

Plese Help.. Thanks in Advance..

[Andris Grinbergs · Accepted solution]

please check if owner for all jira files (including subdirectories) is jira2

[Andris Grinbergs]

Please post output of

ls -la /opt/atlassian/jira/bin

command.

[Andris Grinbergs]

As you can see owner of these files is"root".

Please execute as root:

chown jira2 -R /opt/atlassian/jira

and same for jira home if it is not located in /opt/atlassian/jira

[Fahad V A]

Hi Andris,

PFB output of the command..

drwxr-xr-x 4 root root 4096 Feb 26 11:23 .
drwxrwxrwx 15 root root 4096 Feb 25 06:16 ..
drwxr-xr-x 2 root root 4096 Jan 26 05:31 apr
drwxr-xr-x 2 root root 4096 Jan 27 11:49 attachments
-rw-r--r-- 1 root root 28548 Nov 22 2012 bootstrap.jar
-rw-r--r-- 1 root root 13217 Nov 22 2012 catalina.bat
-rwxr-xr-x 1 root root 19189 Nov 22 2012 catalina.sh
-rw-r--r-- 1 root root 2168 Nov 22 2012 catalina-tasks.xml
-rw-r--r-- 1 root root 24242 Nov 22 2012 commons-daemon.jar
-rw-r--r-- 1 root root 202519 Nov 22 2012 commons-daemon-native.tar.gz
-rw-r--r-- 1 root root 990 Nov 22 2012 config.bat
-rwxr-xr-x 1 root root 1105 Nov 22 2012 config.sh
-rw-r--r-- 1 root root 2131 Nov 22 2012 configtest.bat
-rwxr-xr-x 1 root root 1982 Nov 22 2012 configtest.sh
-rw-r--r-- 1 root root 1342 Nov 22 2012 cpappend.bat
-rwxr-xr-x 1 root root 7492 Nov 22 2012 daemon.sh
-rw-r--r-- 1 root root 2178 Nov 22 2012 digest.bat
-rwxr-xr-x 1 root root 2021 Nov 22 2012 digest.sh
-rwxr-xr-x 1 root root 1496 Nov 22 2012 install_linux_service.sh
-rw-r--r-- 1 root root 538 Nov 22 2012 jirabanner.txt
-rw-r--r-- 1 root root 581 Nov 22 2012 permgen.bat
-rw-r--r-- 1 root root 585 Nov 22 2012 permgenservice.bat
-rwxr-xr-x 1 root root 1640 Jan 26 05:31 permgen.sh
-rw-r--r-- 1 root root 6608 Nov 22 2012 service.bat
-rw-r--r-- 1 root root 3264 Nov 22 2012 setclasspath.bat
-rwxr-xr-x 1 root root 3403 Nov 22 2012 setclasspath.sh
-rw-r--r-- 1 root root 4304 Nov 22 2012 setenv.bat
-rwxr-xr-x 1 root root 4006 Feb 25 14:30 setenv.sh
-rwxr-xr-x 1 root root 1927 Nov 22 2012 setup_user.sh
-rw-r--r-- 1 root root 2111 Nov 22 2012 shutdown.bat
-rwxr-xr-x 1 root root 1960 Nov 22 2012 shutdown.sh
-rw-r--r-- 1 root root 487 Nov 22 2012 start-jira.bat
-rwxr-xr-x 1 root root 1257 Nov 22 2012 start-jira.sh
-rw-r--r-- 1 root root 2112 Nov 22 2012 startup.bat
-rwxr-xr-x 1 root root 1961 Nov 22 2012 startup.sh
-rw-r--r-- 1 root root 85 Nov 22 2012 stop-jira.bat
-rwxr-xr-x 1 root root 854 Nov 22 2012 stop-jira.sh
-rw-r--r-- 1 root root 77312 Nov 22 2012 tomcat7.exe
-rw-r--r-- 1 root root 99840 Nov 22 2012 tomcat7.exe.x64
-rw-r--r-- 1 root root 103424 Nov 22 2012 tomcat7w.exe
-rw-r--r-- 1 root root 38129 Nov 22 2012 tomcat-juli.jar
-rw-r--r-- 1 root root 261742 Nov 22 2012 tomcat-native.tar.gz
-rw-r--r-- 1 root root 4114 Nov 22 2012 tool-wrapper.bat
-rwxr-xr-x 1 root root 5086 Nov 22 2012 tool-wrapper.sh
-rwxr-xr-x 1 root root 142 Jan 26 05:31 user.sh
-rw-r--r-- 1 root root 2116 Nov 22 2012 version.bat
-rwxr-xr-x 1 root root 1965 Nov 22 2012 version.sh

[Andris Grinbergs]

Probably user jira2 don't have permission to higher folders, try as root:

chmod 755 /opt

chmod 755 /opt/atlassian

chmod 755 /opt/atlassian/jira

Try starting jira with this command (from root):
su - jira2 -c "/opt/atlassian/jira/bin/start-jira.sh"

...to ensure jira2 user can start jira.

[Deleted user]

Hello Andris 

I had performed all above mentioned steps 

at final running su - <user> -c "/data/conflunence/app/bin/start-confluence.sh" 

I got below error:

-bash: /data/conflunence/app/bin/start-confluence.sh permission denied.

chown and chmod i did for all folders including home dir and installation dir.

Any one can help me

Thanks in advance

Regards,

Junaid

[Andris Grinbergs]

Great. :) You should probably mark this question as answered.

[Lance Wilson]

Hey Andris, I know this is old but if there’s a conflict with Catalina.pid, does that mean I have to delete it?

[Andris Grinbergs]

Not sure what do you mean with conflict.

If other jira instance is running(locking catalina.pid), don't delete it - stop previous instance before.

If no other instance is running but catalina.pid is there, check permissions on pid file - for example probably "jira" OS user can't delete catalina.pid created earlier by "root" user.

If you are 100% sure there are no other jira instance running on server (no java process) you can delete pid file manualy, however usually jira does it itself.

[Lance Wilson]

ok, the truth is, i'm having issues running  the stop/startup.sh commands from the root and dedicated user.
I get that same permission denied  error message and the process is aborted. I tried the above method, but it looks like it may be a permissions issue. I would hate to have to ask someone on my team to grant me permissions, so i was hoping the chmod commands would have fixed my issue.

[Fahad V A]

Hi Andris,

Thanks a lot.. This really helped me.. :)

[Fahad V A]

I tried it.. but the same error.. :(

PFB theoutput of the command ls -la /opt/atlassian/jira/bin after the change

drwxr-xr-x 4 jira2 root 4096 Feb 26 11:23 .
drwxrwxrwx 15 jira2 root 4096 Feb 25 06:16 ..
drwxr-xr-x 2 jira2 root 4096 Jan 26 05:31 apr
drwxr-xr-x 2 jira2 root 4096 Jan 27 11:49 attachments
-rw-r--r-- 1 jira2 root 28548 Nov 22 2012 bootstrap.jar
-rw-r--r-- 1 jira2 root 13217 Nov 22 2012 catalina.bat
-rwxr-xr-x 1 jira2 root 19189 Nov 22 2012 catalina.sh
-rw-r--r-- 1 jira2 root 2168 Nov 22 2012 catalina-tasks.xml
-rw-r--r-- 1 jira2 root 24242 Nov 22 2012 commons-daemon.jar
-rw-r--r-- 1 jira2 root 202519 Nov 22 2012 commons-daemon-native.tar.gz
-rw-r--r-- 1 jira2 root 990 Nov 22 2012 config.bat
-rwxr-xr-x 1 jira2 root 1105 Nov 22 2012 config.sh
-rw-r--r-- 1 jira2 root 2131 Nov 22 2012 configtest.bat
-rwxr-xr-x 1 jira2 root 1982 Nov 22 2012 configtest.sh
-rw-r--r-- 1 jira2 root 1342 Nov 22 2012 cpappend.bat
-rwxr-xr-x 1 jira2 root 7492 Nov 22 2012 daemon.sh
-rw-r--r-- 1 jira2 root 2178 Nov 22 2012 digest.bat
-rwxr-xr-x 1 jira2 root 2021 Nov 22 2012 digest.sh
-rwxr-xr-x 1 jira2 root 1496 Nov 22 2012 install_linux_service.sh
-rw-r--r-- 1 jira2 root 538 Nov 22 2012 jirabanner.txt
-rw-r--r-- 1 jira2 root 581 Nov 22 2012 permgen.bat
-rw-r--r-- 1 jira2 root 585 Nov 22 2012 permgenservice.bat
-rwxr-xr-x 1 jira2 root 1640 Jan 26 05:31 permgen.sh
-rw-r--r-- 1 jira2 root 6608 Nov 22 2012 service.bat
-rw-r--r-- 1 jira2 root 3264 Nov 22 2012 setclasspath.bat
-rwxr-xr-x 1 jira2 root 3403 Nov 22 2012 setclasspath.sh
-rw-r--r-- 1 jira2 root 4304 Nov 22 2012 setenv.bat
-rwxr-xr-x 1 jira2 root 4006 Feb 25 14:30 setenv.sh
-rwxr-xr-x 1 jira2 root 1927 Nov 22 2012 setup_user.sh
-rw-r--r-- 1 jira2 root 2111 Nov 22 2012 shutdown.bat
-rwxr-xr-x 1 jira2 root 1960 Nov 22 2012 shutdown.sh
-rw-r--r-- 1 jira2 root 487 Nov 22 2012 start-jira.bat
-rwxr-xr-x 1 jira2 root 1257 Nov 22 2012 start-jira.sh
-rw-r--r-- 1 jira2 root 2112 Nov 22 2012 startup.bat
-rwxr-xr-x 1 jira2 root 1961 Nov 22 2012 startup.sh
-rw-r--r-- 1 jira2 root 85 Nov 22 2012 stop-jira.bat
-rwxr-xr-x 1 jira2 root 854 Nov 22 2012 stop-jira.sh
-rw-r--r-- 1 jira2 root 77312 Nov 22 2012 tomcat7.exe
-rw-r--r-- 1 jira2 root 99840 Nov 22 2012 tomcat7.exe.x64
-rw-r--r-- 1 jira2 root 103424 Nov 22 2012 tomcat7w.exe
-rw-r--r-- 1 jira2 root 38129 Nov 22 2012 tomcat-juli.jar
-rw-r--r-- 1 jira2 root 261742 Nov 22 2012 tomcat-native.tar.gz
-rw-r--r-- 1 jira2 root 4114 Nov 22 2012 tool-wrapper.bat
-rwxr-xr-x 1 jira2 root 5086 Nov 22 2012 tool-wrapper.sh
-rwxr-xr-x 1 jira2 root 142 Jan 26 05:31 user.sh
-rw-r--r-- 1 jira2 root 2116 Nov 22 2012 version.bat
-rwxr-xr-x 1 jira2 root 1965 Nov 22 2012 version.sh