Jira not opening on Safari

Abiodun Famoye April 4, 2024

Currently, I can't access Timeline, Active Sprint board and backlog on my Jira account. It keeps loading without displaying anything.

I have cleared my cache/browser history but it's not working, I have also logged out and logged in back.

Please I need help on this.

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Dan Breyen
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April 4, 2024

@Abiodun Famoye welcome to the community.  You didn't mention what MacOS you're running with, are you on the latest OS?  Do you have Chrome or another browser installed on your Mac?  Do you experience the same behavior?  Is there someone else on your team with another PC or Mac that can try this out to see if it's a user specific issue? 

I can try this on my Mac later, but I would suggest making sure you're on the latest OS.  I looked on Atlassian's Jira site and didn't find anything similar to this issue.

Hope that helps.

Abiodun Famoye April 4, 2024

Thank you for the reply.

It's working now, I had to update my Safari browser.

Thank you!

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4 votes
mathewCzerner
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April 9, 2024

Wait, how is upgrading macOs even a viable option, i need to update my whole macOS to access a page in browser? Im not running IE8 or something old, its Safari released last year, doesnt make any sense to me.

Maybe fix from Jira would be better??

Sergey Guenender April 9, 2024

You're right.

My current workaround is to use the unsupported native macOS Jira app.

mathewCzerner
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April 9, 2024

https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/

 

As written here, 
"It's possible for Atlassian cloud products to work with some unsupported browsers. Atlassian cloud products check browsers for the presence of methods that are required for the product to work correctly. If these browser methods aren't detected, you receive an error message that the browser isn't supported."

But this is not about unsupported method, its a syntax error + i dont get any message about unsupported browser. 

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1 vote
Ashish Jabble
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April 7, 2024

Do we have any solution for those who are using Safari browser version 15.6.1?

For me it is not possible to upgrade the browser version as there are some constraints on my machine, is it officially called off support for the version?

 

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Denis Kaminskii
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April 15, 2024

Hi!
So, the only way is update the whole OS?
I can't update only Safari.

Thanks

MacOS: 13.2 (22D49)
Safari: 16.3 (18614.4.6.1.5)

0 votes
Jojo Thomas April 5, 2024

FYI - I have started seeing the problem from today. I am on Safari Version 15.6.1 (17613.3.9.1.16) - macOS Monterey Version 12.7.2

Yuliana Naumkina
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April 5, 2024

same for two days already 

Safari Version 15.6.1

macOS Monterey Version 12.5.1

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Ashish Jabble
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April 5, 2024

I am also facing same issue

Safari Version 15.6.1

macOS Catalina 10.15.7

 

When I inspect element on browser I see a lot errors in console. Below are the console error logs

```

[Error] SyntaxError: Unexpected token '{' (x2)

 

[Error] Failed to load resource: the server responded with a status of 404 () (adg3-sidebar-layout-overrides-min.css.map, line 0)

[Error] Failed to load resource: the server responded with a status of 404 () (index-v2-min.js.map, line 0)

[Error] Failed to load resource: the server responded with a status of 404 () (LegacyIssue-min.js.map, line 0)

Failed to load resource: the server responded with a status of 404 ()
https://statlas.prod.atl-paas.net/jira-frontend-parcel-source-maps/assets/shared~atlassian-navigation~vendor~ar.runtime.4e95d801.js.map

Failed to load resource: The request timed out.
https://statlas.prod.atl-paas.net/jira-frontend-parcel-source-maps/assets/shared~atlassian-navigation~atlaskit~ar.abbe7fdf.js.map

```

 

Also top navigation having `id="ak-jira-navigation"` seems got disabled!

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Jojo Thomas April 5, 2024

FYI - A screen shot for what Ashish J has mentioned.

2024-04-06_06-40-56.jpg

Jojo Thomas April 6, 2024

FYI - I was able to resolve the issue for myself by updating just Safari to Version 17.4.1 (19618.1.15.11.14) - while reaiming on macOS Monterey Version 12.7.2. But, since then I have also updated to macOS Sonoma 14.4.1 (23E224). 

Sergey Guenender April 7, 2024

Same here.

Safari Version 15.6 (17613.3.9.1.5)

macOS 12.5 (21G72)

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Jojo Thomas April 7, 2024

Hi @Sergey Guenender, you can consider updating your Safari to Version 17.4.1 (19618.1.15.11.14). You can find this update when you navigate to 'Software Update'. You can chose to update just the Safari internet browser, or your macOS as well. The former is quick, the latter will take more time. Hope that helps. Regards

Sergey Guenender April 7, 2024

Thanks, @Jojo Thomas , I'll need to update to Sonoma soon, due to Xcode constraint, but it is really strange that relatively recent browser version is not supported. Is this behavior even documented?

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