Jira marking issues as fixed automatically

Hi,

I'm a little bit lost about a Jira's behavior.

First, when I create a new issue, its pkey is shown with a strike-through on Jira's board, as seen in image below.

It looks like I have already fixed the issue, but when I visit the issue page, the resolution is "Unresolved".

Second, in some cases, evey time I edit an issue, it is marked automatically as fixed. Once it is fixed, I can't change back to Unresolved.

What did I do and what Could I do to fix this?

Thank you!

1 answer

1 accepted

2 votes

I suspect an inexperienced administrator has done one or both of these things:

1. Put the resolution field on the Create screen (This breaks it because when the field is offered to the user, it ALWAYS sets the resolution to something. You can't blank it out)

2. Added a resolution called "unresolved". Which breaks Jira because it's NOT unresolved. It's just a string and Jira doesn't care what the content is, it's either unresolved (field empty) or resolved (field not empty)

First, correct the screen, remove the field from all screens except those where you need to set it (i.e. resolve/close).

Second, delete "unresolved" from the list of resolutions

Third, talk to your admins to educate them about these behaviours, so they don't make the mistakes again.

It *could* also be a listener or post-function - if the field isn't on the create screen, then check the workflow post-functions and listeners for something that might be setting it.

Thank you, Nick!

I'll forward your suggestion.

It's just a list of things that might be wrong that we've seen a few times before here - let us all know if it's none of them!

It was the first one!

Removed Resolution field from edit screen and now it's working fine!

Thank you again.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

111 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you