I have a Jira instance up and running, version v7.6.1.
I configured open LDAP through delegated LDAP Authentication.
The first time an unauthenticated and not previously existant into JIRA database logins in, gives an error : "Sorry, an error occurred trying to log you in - please try again."
After that, you type again user and password, and the system lets you log in normally.
I have tried looking around the web to fix this issue but haven't found a solution.
Can you help me out?
Take a look at your catalina.out and see what the logs say. You'll most likely see something like the following:
2012-10-15 08:54:14,284 TP-Processor1 ERROR anonymous 534x141x1 1vn84ba [0.0.0.0] /rest/gadget/1.0/login [crowd.manager.application.ApplicationServiceGeneric] Directory 'LDAP Atlassian' is not functional during authentication of '[atlUser]'. Skipped.
2012-10-15 08:54:14,284 TP-Processor1 ERROR anonymous 534x141x1 1vn84ba 172.26.3.20 /rest/gadget/1.0/login [jira.security.login.JiraSeraphAuthenticator] Error occurred while trying to authenticate user '[atlUser]'.
Take a look at the knowledge base article Crowd user authentication fails with 'Directory 'X' is not functional during authentication' error and the guidance it provides:
This occurs when a
OperationFailedException is thrown when attempting to authenticate as a user. This typically is thrown when executing an operation on the remote directory failed for some reason. For example:
Set the timeout to a large number as per Setting Properties and Options on Startup:
More information about the connect timeout can be found in Oracle's Setting Timeout for Ldap Operations documentation.
In addition I would take a look at the Communities post Error when log in with LDAP authentication for more suggestions from users who've experienced this issue and found resolutions.
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