I have a Jira instance up and running, version v7.6.1.
I configured open LDAP through delegated LDAP Authentication.
The first time an unauthenticated and not previously existant into JIRA database logins in, gives an error : "Sorry, an error occurred trying to log you in - please try again."
After that, you type again user and password, and the system lets you log in normally.
I have tried looking around the web to fix this issue but haven't found a solution.
Can you help me out?
Take a look at your catalina.out and see what the logs say. You'll most likely see something like the following:
2012-10-15 08:54:14,284 TP-Processor1 ERROR anonymous 534x141x1 1vn84ba [0.0.0.0] /rest/gadget/1.0/login [crowd.manager.application.ApplicationServiceGeneric] Directory 'LDAP Atlassian' is not functional during authentication of '[atlUser]'. Skipped.
2012-10-15 08:54:14,284 TP-Processor1 ERROR anonymous 534x141x1 1vn84ba 172.26.3.20 /rest/gadget/1.0/login [jira.security.login.JiraSeraphAuthenticator] Error occurred while trying to authenticate user '[atlUser]'.
Take a look at the knowledge base article Crowd user authentication fails with 'Directory 'X' is not functional during authentication' error and the guidance it provides:
This occurs when a
OperationFailedException is thrown when attempting to authenticate as a user. This typically is thrown when executing an operation on the remote directory failed for some reason. For example:
Set the timeout to a large number as per Setting Properties and Options on Startup:
More information about the connect timeout can be found in Oracle's Setting Timeout for Ldap Operations documentation.
In addition I would take a look at the Communities post Error when log in with LDAP authentication for more suggestions from users who've experienced this issue and found resolutions.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs