Jira is very slow

[Flaviu Tamas]

Hi, one problem I've always had with Jira is that it is very slow. This is frustrating and makes it hard to get things done.

As you can see from the screenshot, a big problem is generally just high server latency. This is not my connection--I'm seeing latencies on the order of 20ms to other sites.

A latency of 2-5s to change pages is way outside of the realm of acceptable. 30-year-old research shows that 0.1s is ideal and 1s is marginally acceptable.

Is there anything you can do to fix this for my instance in particular?

[Matt Donagan]

@Flaviu Tamas I realize this is quite old, but I had the same issue recently, and we figured out that when Jira does a page refresh it downloads a batch.js file, which is directly related to the plugins you have installed. Mine was 26MB. Unfortunately, we have a 10MB connection to the outside world (Government...ugh), so it was a huge lag. Since we use an Apache front end, I enabled compression at that level, and it helped to mitigate the issue. The file went down to 6MB.

[Dan Breyen]

Hi @Flaviu Tamas welcome to the community.  I would recommend opening a ticket with Atlassian Support (support.atlassian.com/contact) so they can review your cloud instance to see if there are any issues.  Another thing that I've seen has to do with the fields on the page.  Do some pages load faster than others?  Also do different users / different browsers make a difference?  

I found a few tickets on Atlassian's Jira site (jira.atlassian.com) that could be impacting this, there may be more: JRACLOUD-68223 JRACLOUD-64097 

Feel free to vote for and watch them, I just did.

[Brant Schroeder]

@Flaviu Tamas Welcome to the Atlassian community

Are others on your instance having this issue?  Are you the admin on your instance?