When I send a simple email to jira (using Incoming Mail), a issue is created like configured in the Mail Handlers.
But when I send a mail with the emoji '😊' it is throwing a exception:
Caused by: java.sql.SQLException: Incorrect string value: '\xF0\x9F\x98\x8A )...' for column 'DESCRIPTION' at row 1
Even editing a issue, by adding the emoji to the description, fails.
(link to the correct emoji: https://apps.timwhitlock.info/unicode/inspect?s=%F0%9F%98%8A)
What can I do about this? I don't want to lose emails silently.
My guess is that you're using MySQL for the database?
This has a known problem with higher numbered emojis, it can't handle them and falls over spectacularly when it runs into them. As far as I am aware, there is no fix for this either in the database or in Jira, and the only workarounds I've seen work were:
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events