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Jira email notifications not working

I went through multiple links and tried all the possible settings as suggested in the links (mentioned below) but none of them could resolve the issue for one of the user in our organisation where as the rest of the users are able to receive emails as is. Can you please suggest the solution by understanding the issue here

https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications/

https://confluence.atlassian.com/search/?query=email%20notifications%20for%20a%20user

 

1 answer

0 votes
Dirk Ronsmans Community Leader Feb 24, 2021

Hi @naranpradeep

Could you first try the notification helper? 

https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

If that says that the user should be receiving the mails we might need to escalate this to Atlassian directly. If all your settings are fine it could be the personal setting on his/her profile to not receive notifications. However as you checked that I would look in to the helper first and otherwise escalate.

Hello Drik Ronsmans

Thank you for your update, I have already looked the notification helper and even personal settings on the user profile, all looks fine with same settings as another user. I am not sure on how to figure this out I have almost spent quite a time (from 17th Feb 2021 till today) just to figure this out. I will escalate this Atlasssian

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