Jira customers who normally able to create tickets and add comments from emails, sometimes randomly comment not added but email received in the inbox.
settings are configured as below
Handler: Creare new issue or add a comment to exiting issue
Permission Name: Add comment
Any logged-in user
Service desk customer - portal access
Nor am I, there's no way I can know why they're not being read. If they were being read by Jira and it could not process them for some reason, then you would get errors in your Jira logs saying it had failed to parse them. But if there's nothing, then there must be something in the config which is stopping Jira even trying to read them, or the mail box is not letting it read.
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