Jira custom email notifications

Running JIRA 5.1.6. I'm trying to get an issue's Due Date, if present, added to the email notifications. I have added the following code to WEB-INF/classes/templates/email/text/issuecreated.vm:

#if ($issue.getDueDate())
$stringUtils.leftPad($i18n.getText("issue.field.duedate"), $padSize): $dateformatter.formatDMYHMS($issue.getDueDate())
#end

That works for issues being newly created. However, I can't seem to get the field to show up on any other email notification (commented, edited, etc.). I've added the same block of code to WEB-INF/classes/templates/email/text/includes/issuesummary.vm, but the Due Date never appears.

Any help greatly appreciated.

1 answer

0 votes

Are you getting notifications in html format? If so, you might want to add the code under html folder instead of text.

Also, make sure you restarted JIRA after making the changes.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,861 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot