Hi laetitia
I can´t see your attachment, but most of the solved issues gadgets use Resolution field instead of Status to decided whether the ticket is solved or not.
Regards, Aylin.
I already tried every resolution issue (solved, 1) and still nothing Capture d’écran 2017-01-05 à 16.16.13.png
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I see, can you attach a screen shot of one of the issues should be included in the solved line?
Something like this image2017-1-5 13:7:14.png
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