Jira automations are not running properly right now

Ozan Gürleyen
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February 28, 2024

No automation is running properly, some throw strange errors such as "Issue event trigger could not retrieve this issue for further processing" some others run "successfully" but actually do not do what the automation is supposed to do, and I can't even run manual trigger events since I get errors like "Oops we ran into a problem. There was a problem and we couldn't run the automation "{0}""

 

Anyone else having problems with automation right now? Status page seems fine.

3 answers

1 vote
Uladzislau Samuseu
Contributor
July 16, 2024

Hi @Ozan Gürleyen 
If still not solved - u have to remove separator dot from userinputs variable name.
For example: {{userInputs.issuetype}} instead of {{userInputs.issue.type}}

Andrew Lee November 15, 2024

Worked perfectly thank you

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0 votes
Radu Dumitriu {Appfire} February 28, 2024

Incident in progress: https://status.atlassian.com/

0 votes
Dirk Ronsmans
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February 28, 2024

@Ozan Gürleyen ,

There seem to be some weird issues (that is a technical term) going on with some apps in general (not loading/throwing errors)

As Automation essentially also is an app that could be related.

Not clear yet on what's going on tho

Raviteja Gubba
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April 29, 2024

I'm facing it today. When running manual trigger events since I get errors like "Oops we ran into a problem. There was a problem and we couldn't run the automation "{0}""

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