Jira automation when closing ticket doesn't properly set resolution (specify resolution in string)

Marat Kiniabulatov December 1, 2021

I'm closing linked tickets. If original's closed, I'm closing linked as well.

Getting an error:

Error transitioning issues
DIO-775 (Specify the Resolution (id or name) in the string format (resolution)

In the automation rule I've set:

Set field: Resolution

And I've picked from the dropdown: Done resolution

1 answer

2 votes
Jarrod Lombardo
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 9, 2023

I was having the same issue. I then noticed that the Additional Fields section already had this in it:

  "fields": {
"resolution": {
"name": "Fixed"
}
}

I changed that to use a valid resolution and it fixed it for me. You should change yours to:

  "fields": {
"resolution": {
"name": "Done"
}
}

Suggest an answer

Log in or Sign up to answer