Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira automation via Webhook

I am having a Service Desk (v.4.13) form for users to request for new Jira project creation.

I setup up an automation (standalone java spring utility, available as a Jar file in a different server) which will read the request data (using GET method in REST), creates a project in Jira Data Center (v.8.5.4) and as a result, update the service desk ticket comment with the project URL and close the service desk ticket .

Upon running the jar file (standalone application) while making a call locally for testing, I am able to hit the application. At the same time, when I setup a webhook in Service Desk (upon issue creation) it is not calling the target application. Can you please help on what could be the potential reason for this?

URL: http://server:port/v1/webhooks/ssd/${issue.key}

1 answer

0 votes
Thomas Deiler Community Leader Dec 15, 2020

Dear @Gunasekaran Subramanian ,

can you please post the complete rule in JSD Automation?

Have you had a look in the log files, while the rule is triggered?

So long


Thank you for the reply, Thomas. Much appreciated!

We have noticed that it is a firewall related issue from the log, made necessary changes and able to complete the automation.



Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you