I am having a Service Desk (v.4.13) form for users to request for new Jira project creation.
I setup up an automation (standalone java spring utility, available as a Jar file in a different server) which will read the request data (using GET method in REST), creates a project in Jira Data Center (v.8.5.4) and as a result, update the service desk ticket comment with the project URL and close the service desk ticket .
Upon running the jar file (standalone application) while making a call locally for testing, I am able to hit the application. At the same time, when I setup a webhook in Service Desk (upon issue creation) it is not calling the target application. Can you please help on what could be the potential reason for this?
URL: http://server:port/v1/webhooks/ssd/${issue.key}
Dear @Gunasekaran Subramanian ,
can you please post the complete rule in JSD Automation?
Have you had a look in the log files, while the rule is triggered?
So long
Thomas
Thank you for the reply, Thomas. Much appreciated!
We have noticed that it is a firewall related issue from the log, made necessary changes and able to complete the automation.
Thanks,
Guna
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