Jira automation is not setting the "resolution" field.

[Balaji Cherukuri]

when I mark ticket as "Resolved" and "Won't Fix" via automation rule, automation updating as "Resolved", "Fixed".

What am I doing wrong?

[John Funk · Accepted solution]

Hi @Balaji Cherukuri  - I suspect there might be a post function on the transition to that status that might be setting the field to something different. 

[Balaji Cherukuri]

what is the "post function", how to find that?

[John Funk]

Go to Settings > Issues > Workflows

Search for the workflow being used and click on Edit

Then click on the line to the status - this is the Transition. When you do that, there will be a pop up that appears on the right side. There you can click on Post Functions. 

[Bill Sheboy · Accepted solution]

Hi @Balaji Cherukuri 

Would you please post an image of your entire rule and the audit log?  That will provide some context in case there is another path which is setting resolution.

Also, are there any workflow steps happening independently of the automation rule which could impact resolution?

Best regards,

Bill

[Balaji Cherukuri]

[Bill Sheboy]

Your rule is attempting to:

• transition all the issues found by the scheduled JQL to Resolved, and then
• transition them again to Closed Without Validation.

I am unclear why you are doing two transitions. What is the purpose of that?

Regardless of that question, the second transition is probably what is un-doing your first transition's work/settings for resolution.

[Balaji Cherukuri]

I added the second transition after the issue, nothing is ran with that config.

[Balaji Cherukuri]

apologies, issue is due to the "More options"/"additional fields"

at the end of the text box default example is setting state as "fixed", after fixing that issue got resolved.

Thanks for your support.