I want to automate our workflow and I don't know if this is possible on Jira.
After a task is moved from Progress to UAT we usually set 2 weeks as due date for our customer to give a feedback. Now, If in those 2 weeks we get no feedback I want the status to change automatically to Release, to extend the due date for one more week and to comment on the task @assigne please send an email to client and remind him about the feedback. If we don't get a feedback in this 1 week then task should be closed automatically as done. How to do this ?
I don't want this for all the tickets on UAT. I want it only with tickets that I set the due date 2 weeks, same for release 1 week.
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This can be accomplished using automation. You can do that by creating an automation that runs on a schedule to check if the issue in the UAT status has been updated in the past two weeks, and if not transition the issue to Release. And you would create a second automation that would move it from Release to Closed if there are no updates in a week. The automation would look something like this:
Hi @Mikael Sandberg, thanks for getting back to me.
So my problem seems to be more big as it looks, I'll try to explain.
I want the automation to be only when I set the due date for exactly 2 weeks to the issue on UAT and 1 week on Release. Because there are some other tasks that I don't want to have the same workflow. For e.g. If I move an issue on UAT and I set the due date for 5 days I don't want to use this automation on that issue.
The automation I want is this: If UAT due date is changed to 2 weeks
then: If no update on the ticket for this timeline, move the issue to Release, change the due date to one more week and comment @ assigne please email the customer.
then: If no update on the ticket for this 1 week move the ticket to done and assign it to Project Manager.
Hope I was clear and I'm looking forward for your help :)
So you would just have to use smart values in order to do that. You can use the automation I showed above and just add validation for the UAT due date that compares that to the current date. For the second step that requires a separate automation that runs based on the Release status and checks when the issue was last updated.
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