Hello,
I've created an automation that based on a specific selection of a custom field, sets another custom field to one of 3 options.
The trigger for that automation is the creation of the issue.
For some reason I do not understand, I'm getting the following message and the field that should update is not modified.
"
The following issues did not match the condition:
- the issue didn't match the specified JQL (most likely)
- the chosen rule actor doesn't have permissions (or issue security level permissions) to view the issue
- the issue was deleted or wasn't indexed by Jira yet (in rare circumstances)
We recommend using the 'Issue fields condition' for more consistent results.
"
- I can't use the issue field condition in my case. My condition is a JQL with "in" operator. My JQL are running fine external to the automation.
- I don't think this is related to any permissions as the rule sometimes runs fine.
- Reading about the indexing issue, I tried adding a couple of "re-fetch" steps in the automation which did not change anything.
I'm stuck at this point. Can't figure out how to solve the problem. Any help will be greatly appreciated.
