Jira automation - Parent Issue with open child AND resolution as Won't Do

[Troy]

@Bill Sheboy tagging you as you recently helped me with Solved: Jira automation - Parent Issue with open sub-tasks... (atlassian.com) and this is a related issue :)

Please refer workflow screenshot below, so basically this time - when I mark the parent issue as Done with resolution as either Won't Do or Duplicate and there are child issues in not Done status then it will move them to Done with resolution as Won't Do.

I have Epic A with child issues Story X & Story Y. Story X has 2 open sub-tasks and same for Y. When I am marking Epic A as Done with resolution Won't Do the rule is also transitioning the 2 linked Stories to Done with resolution Won't Do - which is fine and what I expect.

However, the open sub-tasks linked to the 2 stories stay in their original status, what do I need to add to the workflow please so that those get updated as Done as well with resolution Won't Do?

 

[Michel Neeser · Accepted solution]

Hi @Troy

Because automation rules can't have more than two "levels", you need a second rule to transition your subtasks. I would suggest something like this:

The flag marked with the red arrow in the screenshot is important, as this allows the rule to be triggered from your other rule.

Hope this helps!

[Troy]

Working like a charm now, many thanks @Michel Neeser 😊

[Troy]

Hi @Michel Neeser hope you doing well. I will need your help to further adjust my automation rule, so at the moment even if my Epic has got some stories which were earlier marked as Done with resolution Done, the rule is not respecting that and changing resolution of those to Won't Do. How can I have the rule only process the current open children and not touch the earlier closed ones?

[Michel Neeser]

@Troy You can add an additional condition to your rule to ensure that issues will only be transitioned to Done if they are not already in status Done. This should solve your problem:

[Troy]

@Michel Neeser perfect! that did the job, thanks a lot.