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Jira automate - user select custom field

Does anyone know if it's possible to use round robin 'assignment' logic on custom fields that are a user picker?

For example, if you had a custom field (user picker) titled 'Implementation Consultant' and you wanted the value to automatically be set using round robin between John, Sally and Steve, could you use Jira automate to do that? 

I see that it's easy to do this for the 'assignee' field but I haven't seen the ability to do it for custom fields that are user pickers.

Any help would be appreciated. The custom fields don't necessarily reflect who is assigned the work at that given moment, but more so who will be responsible for the work when it get to a certain point in the workflow.


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Bill Sheboy
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Aug 05, 2021

Hi @Justin Berneburg 

There is an open backlog to add this suggested feature:

Until something like that happens, you could hard-code the logic or work-around and leverage the function using the assignee field:

  • trigger: whatever you are using
  • action: create variable to save the current assignee
  • action: set assignee using round-robin for your people list/group needed for the custom field (Consultant)
  • action: re-fetch the issue to load the new "assignee"  (Consultant)
  • action: edit issue to copy the "assignee" to your custom field  (Consultant)
  • action: edit issue to set the assignee back to the value in the created variable

Another option: there might be a marketplace addon to do this without automation, so that may be worth a search also.

Best regards,

Thanks, Bill!

To those trying this method, be sure to use {{assignee.accountId}} for the variable, NOT {{assignee.displayName}}.

Like Bill Sheboy likes this

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