Jira automate description rule line break

[Christopher Lia]

Hi guys,

I have created an automation rule in Jira that will automate my description templates. So far everything is working well, I can stylize the code as needed. However, I have run into an issue.

I want to try to add a line break using Jira's automation techniques. So far, I am only successful using Jira's rest API on Python with \n.

Is there any way to do it in the Automation settings of Jira?

[Yadi]

try this "\n" (remove double quote) after text. it is work for me.

refer to How to insert a new line when using lines 

[Иван Евсигнеев]

Try after text

\\ \\

it's works for me.

[Stefan Salzl]

Hi @Christopher Lia and welcome to the community,

the characters \\ will result in a line break.

Best
Stefan

[Christopher Lia]

Hi @Stefan Salzl ,

I've also tried that, but still couldn't get it to insert a blank line.

[Stefan Salzl]

Hi @Christopher Lia ,

Could you please add a screenshot of your automation rule? That may help analyzing the problem.

Best
Stefan

[Christopher Lia]

Here is the rule, whenever [RNG] is in the summary, it will trigger the description. However, it doesn't automate the line breaks.

Here is the result of this rule.

[Stefan Salzl]

Hi @Christopher Lia 

Could you try to add at the end of the line? (Tested this and that worked in my system)

Best
Stefan

[Christopher Lia]

I'm still facing the same issues, even after copying your adjustments. When I create new tickets, it's the same as before, no line breaks :(

[Stefan Salzl]

😵😵 that looks really weird.

Unfortunately I´m running out of ideas :(