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Jira and billing with external clients

We want to start sharing some of our jira boards with external clients. This will be on some exterrnal customer development projects or as a ticketing system.


Our question is, will each of these clients count as a subscription? We have a lot of clients an many of them may be using Jira internally already, so how will this work subscription wise?



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Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 22, 2021

Yes, if you add each client as a user to your system, then they will take up a license seat, and hence increase your subscription level.

A Jira licence is tied to the system, not a person, so their accounts on their own Jira systems are not relevant on your systems.  Even when the accounts are the same!

As an example, my (single) Atlassian account has access to six Jira Cloud systems (I think, there's a couple I've not used for a while).  Each access I have costs someone a licence in their system.

Thank you for the answer, unfortuantely this is what we expected. I'm unsure I understand the business logic in doing it this way, as we will simply refrain from using it with our business clients as a collaboration tool. The way I see it, Atlassian would have had a great opportunity to expand to clients not currently using Jira.


Like Julian Dumitrascu likes this

I am yet to understand from your words and from the Atlassian documentation what deal they offer e.g. for Jira Work.

1. If we want to allow any person who's going to interact with us to create and edit issues, what would Atlassian charge each of these people?

USD 0, 5, or 10 per month?

This text is no clear statement about this. One can interpret it as: Pay something for every user!

2. It seems they don't charge users, but managers, so they're going to charge us.

Is this correct?

3. We'll see how many sites we create based on what criteria.

Example: We might use one site for only one language in which we communicate.

If some external users use more than one Sol (our brand) site, what would Atlassian charge each of these people? USD 0, 5, or 10 per month multiplied by 1 (organisation) account or by the number of sites used?

4. How do I get to talk with an Atlassian salesperson about what agreement (similar to their general one) they would conclude with us?

We're displeased with their customer support team.

How much better are their 1,300 salespeople?

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