Jira and ServiceNow interaction

[serge calderara]

Dear all,

We have a customer case where we need to interact with ServiceNow and based on that we have few best practices question.

Q1 : They are different plugin available and using also Webhook on the market to setup communication between the 2 environment. Based on that on which side the plugin need to be installed if any . Either on Jira side or Either on Service Now side ?

Q2 : From Jira we need to send an information to Service now in order to create a Change request at serviceNow side. We have actually 2 different approach. Either having a Jira field we set to true, then when SNow receive that field he knows that a change need to be created. Or working with Jira Issue status change

Thanks for sharing your though on this in terms of best practice

regards