Jira and ServiceNow interaction

[serge calderara]

Dear all,

We have a customer case where we need to interact with ServiceNow and based on that we have few best practices question.

Q1 : They are different plugin available and using also Webhook on the market to setup communication between the 2 environment. Based on that on which side the plugin need to be installed if any . Either on Jira side or Either on Service Now side ?

Q2 : From Jira we need to send an information to Service now in order to create a Change request at serviceNow side. We have actually 2 different approach. Either having a Jira field we set to true, then when SNow receive that field he knows that a change need to be created. Or working with Jira Issue status change

Thanks for sharing your though on this in terms of best practice

regards

[Diana_Architect_ZigiWave]

@serge calderara , sorry but i could not fully understand if there was a question.  i suppose the method of connecting the two depends on the particular needs. i can propose you look at a probable solution - a tool called ZigiOps. It's a no-code integration platform that connects the two systems bi-directionally. It can be customized to fit your use cases. ZigiOps also syncs any fields and can transfer various kinds of data (again, based on the use case). Feel free to check it out and even book a demo if you have time and want to see it in action.

Regards, Diana (ZigiWave)