Jira - all priorities changed

[Michał Wesołowski]

Hi,

We have a very odd situation. Users reported to us that all priorities has changed to the new value - "highest". I am no aware of any changes being made that could have impact on that situation.

• there is no default value in priority schemes
• the is no history change in the issue history
• we can't see in logs anything connected to priority change 

Did any of you have simillar situation? Can plugin make such a change?

[Michał Wesołowski]

I manage to determine that one of our admins made some change. He wanted to leave just some priorities for one project (e.g. he wanted to delete names: Highest, High, Medium, etc), but by accident he made a change in default priority scheme. He immedately realized his mistake and cancled the change, yet it seems like this influenced part of projects using this scheme. 

It is weird, as he wanted to delete the "Highest" priority, but this is the only significant change that happened that day. So I assume this is the reason. 

If some of you have some clue how this could influence the situation, I would appreciate. Other than that, I guess we found the cause. 

[Alexey Matveev]

Hello,

Maybe someone changed the old name for the priority to the new one Highest?

[Michał Wesołowski]

Doesn't seem so.

[Nic Brough -Adaptavist-]

What you're describing is what I would expect to see if one of your admins renamed a priority.  The name is a display label, not the actual value, hence there's no changes in the issue history.

If you have admin auditing enabled, the rename should show in there, along with who did it, but if it was not enabled when the change happened, it won't have captured the data.

It might be indirect too - some Apps (not many) make changes or additions to global settings when installed (as an example one of the Gantt chart Apps adds link types it needs for doing dependencies), so an admin installing a new App may inadvertently cause a change too.  However, I can't think of any Apps that mess with priorities.