I have changed our favicon icon today, then created a better one and tried to upload it, but everytime i upload it or different one it always goes back to the first favicon i uploaded today.
Any suggestion, why this could happen?
Hello @Jan Šimek
My name is Petter, I'm an Atlassian support engineer.
I can confirm there are no active bugs reported regarding the favicon functionality and I was able to properly upload the favicon on my personal test instance, so I believe this might be something new with Jira cloud or even a usability problem.
Can you confirm that you are clicking on the "Upload favicon" button after the file is added? I know this might be a silly question, but it's easy to skip this step because the big line with an 'OR' makes it look like the "Upload Favicon" button belongs to the lower part only (upload image from a URL). We even have a feature request to improve this UI:
If that's not the case, can you please provide us with a video of the steps you are taken and the results you are getting?
thanks for response. I have done that correctly like 30-50 times and nothing has changed.
I will send you a video tommorow, but just to give you example of the problem:
Firstly I have chose the file through upload a file and also make it small enough 32x32, so that it fits.
Day after I have decided i would like to try a different one and when i chose the file and clicked upload favicon, then it refreshed and showed me the old one.
I have tried this process many times with different files and different sizes, even closing page, restarting PC, restarting browser, but it was still the same.
Day after I have tried again and it uploaded picture again, but absolutely same type of file, with different size and after that i was not able to change it again. Today it is the same. My suggestion was, if it could not be due to the bigger size then 32 x 32, but I am not 100% sure about that.
I will send you a video tommorow.
BTW, here are the instructions from the docs...
The favicon appears typically to the left of your browser's URL field, and on browser tabs displaying a page on your Jira site. To upload a favicon, make sure it's in PNG format, with dimensions of 32x32 pixels, 71x71 DPI, and with 8-bit color depth.
Choose > System.
Under USER INTERFACE, select Look and feel.
In the Favicon section, upload the image for the favicon for your Jira site or upload from a URL beginning with '' or ' '.
Can you verify that the favicon you are adding meets the bold underlined requirements?
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