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Jira Windows service stops randomly

DMR
DMR
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January 29, 2024

Hi, for the last few months the Jira 9.12.0 service on our server will stop with the error below:

The Atlassian Jira service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 600000 milliseconds: Restart the service.

In reviewing the logs at D:\Program Files\Atlassian\JIRA\logs, I am not seeing any smoking guns when it comes to something occurring at the time of the service crash. The service will always start back up (either via auto restart service setting or manually), but then it can take 20-30 minutes before we can finally log back into the app. Any suggestions?

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DMR
DMR
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November 21, 2024

We switched to JIRA on the WEB several months ago.  No problems there.

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serge calderara
serge calderara
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November 21, 2024

@DMR

Hello did you manage to identify the root cause, we have the same behavior

Regards

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Mirek
Mirek
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January 29, 2024

Hi @DMR 

Are you aware of any change on the system / application level since when you started noticing this problem? I would look for everything.. Windows updates, installations.. changes to Jira configuration, upgrades.. 

Do you have any test system and seeing the same behavior? 

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Jira
Jira
DEPLOYMENT TYPE
SERVER
VERSION
9.12.0
TAGS
AUG Leaders

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