Jira User counting as Confluence User

I am using Confluence 5.1.2 and Jira 5.2.8. I have a 25 user Jira license and a 10 user Confluence license. How do I create a Jira user that does not count towards my Conluence license? Because of the Atlassian Crowd User Directory synchronization it finds the new user account even though I have only jira-usesr, jira-developers setup as their groups.

6 answers

Hi Brittany,

Just so you know, for an user not count against the license, you just need to take out the user from any groups that the user is in. For example:

William belongs to: confluence-administrators
If I remove William from those groups, William will not count against the license.

I hope this helps.



Unfortunately that did not help. Let me try and explain my situation: I have 10 users in Jira and 10 in Conluence. I create an 11th Jira user with only the following groups:

Why is this counting as an 11th Confluence user?

On a related note how do I create a user that utilizes the Confluence Internal Directory? If I could do that, could I then disable the Remote Jira User Directory?

It's in crowd. Your configuration has it set to automatically populate or sync a Jira user into Confluence.


This issue occured to me, with same licences. I was a bit more violent than Britanny. I remove the crowd connection between confluence and Jira hoping to find original users I created in Confluence before syncing Jira and Confluence.

I cannot log back in Confluence, hence create the crowd connection back and get Jira Users in confluence. I undestand commercial reasons behind all this but I feel a little bit trapped here...

Thanks for your help

0 vote
Joe Wai Tye Atlassian Team Sep 23, 2013

Hi Brittany,

As J. Caldwell mentioned, it could be that your Crowd is configured to automatically insert the new users into Confluence groups as well? In any case, would it be possible to manually remove them from the groups in Crowd? For more information, I would recommend that you check out this documentation - Managing Group Members

I can't find an answer in the documentation, so please help me to answer the following question...

We plan to use SSL via Crowd for Jira and Confluence with different User-Licenses...

We would like to use automatically-user-insert to jira and confluence.
Are all crowd-Users inserted automatically to all applications or can I roule the insert by group memberships?

Crowd Group Jira-Admin --> Insert User in Jira with correspondig group membership
Crowd Group Jira-User--> Insert User in Jira with correspondig group membership

Crowd Group Confluence-Admin --> Insert User in Confluence with correspondig group membership
Crowd Group Confluence-User --> Insert User in Confluence with correspondig group membership

Thanks in advance.

hi, was there ever a resolution to this issue? we're facing the same one...

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,198 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot