Jira System Users - What are they for?

Noob question...I think of System users as being for system processes, i.e. non-users. Can someone please post a Jira link that explains them as I can't find anything?

Jira System users.png


1 answer

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Hi Phil,

I was unable to find any documentation on this as well, but I have requested it here:

As you have figured out, System Users are users required either by add-ons or used by Atlassian Staff to troubleshoot your instance. They do not take up a license seat.

I hope this helps! Let us know if you have any additional questions.

Kind regards,


Thanks Shannon, very good of you to raise it as an issue.

Hi Shannon

I've asked a new, but related question 'Jira cloud version - All our normal users are also system users - Why?'. If you get chance I'd appreciate your comments.



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