Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Software Subscription is Suspended

Could someone help me with this problem, the Jira Software
is suspended for lack of updating the payment card. I already
updated the payment card but it is still suspended.

How can I withdraw the suspension to continue working with Jira.
This is the image that appears when I check the subscription

Regards.

image.png

1 answer

3 votes
Andy Heinzer Atlassian Team Oct 04, 2019

Hi,

I understand that you have updated your payment information, but your site did not re-activate right away.  It appears you created a support case for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-816575

I believe that Candice has already re-activated this site, so this problem should be resolved at this time.  If that is not the case, please let us know either in that ticket or here.

For any other users that might come across this same problem, if you are having billing or accounting problems with your Atlassian Cloud products, you can create a support case for these kinds of issues directly under https://support.atlassian.com/contact/, and then select "Billing, payments, and pricing" option.

And this way your request will be routed to our customer advocate team that can best assist you with these kinds of problems.

Cheers,

Andy

Hi Andy

I recently experienced the same problem today with Jira Service Desk.

 

There was no notification to anyone from our organisation about a payment issue or credit card being required for the service desk product.

 

I find it frustrating that there is no quick and easy way to resolve the problem by logging in and adding a payment option to the subscription in-order to activate it. Having to raise a ticket and wait up to 24 hours to receive a response is terrible for our customer experience as you can imagine how it looks like from a customer attempting to access our service desk.

 

Surely this experience can be improved most especially when the same problem was experienced by another Atlassian customer in 2019.

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you