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Jira Software Subscription is Suspended

Could someone help me with this problem, the Jira Software
is suspended for lack of updating the payment card. I already
updated the payment card but it is still suspended.

How can I withdraw the suspension to continue working with Jira.
This is the image that appears when I check the subscription

Regards.

image.png

1 answer

1 vote
Andy Heinzer Atlassian Team Oct 04, 2019

Hi,

I understand that you have updated your payment information, but your site did not re-activate right away.  It appears you created a support case for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-816575

I believe that Candice has already re-activated this site, so this problem should be resolved at this time.  If that is not the case, please let us know either in that ticket or here.

For any other users that might come across this same problem, if you are having billing or accounting problems with your Atlassian Cloud products, you can create a support case for these kinds of issues directly under https://support.atlassian.com/contact/, and then select "Billing, payments, and pricing" option.

And this way your request will be routed to our customer advocate team that can best assist you with these kinds of problems.

Cheers,

Andy

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