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We are encountering a common problem:
Our account has been suspended abruptly, with no prior notification.
We promptly updated our payment information.
We've opened ticket CA-2609269, which is currently pending processing.
Unfortunately, all of Atlassian's offices are closed, and there is no support line available for us to expedite the resolution.
This situation is causing multiple projects for various clients to be put on hold until the issue is resolved.
This issue is causing a very negative customer experience, as many others have already mentioned. Is anyone at Atlassian planning to make improvements to prevent such situations in the future? It appears that this could be easily avoided with some advance notice to users, and it is incredibly frustrating.
Hi @bhawani singh I'm tagging our community leaders here. Someone from the Atlassian Team will get back to you with a follow up on the support ticket.
There is not a lot we can do here, you have raised the issue with Atlassian, and you'll have to wait for them to pick it up. We could try to escalate it to support, but all that would do is create another issue for them (which they'd close as a duplicate)
Account suspension by Atlassian does not happen without any warning though - Atlassian will have emailed you prior to suspension.