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[bhawani singh]

We are encountering a common problem:

Our account has been suspended abruptly, with no prior notification.

We promptly updated our payment information.

We've opened ticket CA-2609269, which is currently pending processing.

Unfortunately, all of Atlassian's offices are closed, and there is no support line available for us to expedite the resolution.

This situation is causing multiple projects for various clients to be put on hold until the issue is resolved.

This issue is causing a very negative customer experience, as many others have already mentioned. Is anyone at Atlassian planning to make improvements to prevent such situations in the future? It appears that this could be easily avoided with some advance notice to users, and it is incredibly frustrating.

[Sanjog Sigdel · Accepted solution]

Hi @bhawani singh I'm tagging our community leaders here. Someone from the Atlassian Team will get back to you with a follow up on the support ticket.

Meanwhile

cc:@Brant Schroeder  | @Nic Brough -Adaptavist- | @Fabio Racobaldo _Herzum_  | @John Funk  Need your attention in assigning thsi support ticket to someone from the atlassian support team

[bhawani singh]

Thank you @Sanjog Sigdel here is the right ticket no :CA-2609269

[Rudy Holtkamp]

I've updated the ticket number in the topic starter.

[Nic Brough -Adaptavist-]

There is not a lot we can do here, you have raised the issue with Atlassian, and you'll have to wait for them to pick it up.  We could try to escalate it to support, but all that would do is create another issue for them (which they'd close as a duplicate)

Account suspension by Atlassian does not happen without any warning though - Atlassian will have emailed you prior to suspension.

[bhawani singh]

problem is solved @Nic Brough -Adaptavist- thank you 

[Sanjog Sigdel]

@bhawani singh  Good to know your issue is solved. Kindly close the ticket by accepting this answer.