On my Versions and Licenses page in JIRA, under JIRA Software I have a yellow message
JIRA Software is licensed but not currently installed
When I click the install button it gets almost all the way through until the end where a red box pops up saying "An unexpected error has occured check the logs for more information"
The only applicable thing I can see in the logs is a couple entries of this line:
2016-09-02 20:12:54,750 ClusterMessageHandlerServiceThread:thread-1 INFO [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
I've tried clearing the plugin cache, but not sure what else to do.
On the node that you see the "JIRA Software is licensed but not currently installed"
that node is not one of the bellow:
Fix this and your jira will be good to go.
JIRA is run as root on my machines (I know it's not recommended), and I know that the sharedhome is accessible to AT LEAST the machine. Is there any way to test if JIRA itself can actually access the shared home?
Creating a text file in the shared home from each machine allows me to see that text file from other machines instantly. This is some indication of a working filesystem.
Go to > System . Select Troubleshooting and Support > System Info to open the System Info page.
Check out the Location of JIRA Shared Home parameter on all three nodes.
If something looks wrong there check out the cluster.properties parameter:
jira.shared.home = example\to\sharedhome
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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