Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira-Slack connection failing to @mention relevant people


Hi everyone, I'm experiencing an issue with the Jira-Slack integration where it fails to @mention relevant people except for the assignee. I've noticed that when I set myself as the assignee, the integration works fine and I receive notifications on Slack. However, when anyone else is assigned to the issue, the integration fails to @mention them, and they don't receive notifications on Slack.

I was wondering if anyone else has experienced this issue, and if so, have you found a solution? Additionally, should we consider alternative solutions to accomplish this? Lastly, does anyone have any suggestions for adding a title for the mentioned individuals?

Any help would be greatly appreciated. Thanks!



1 answer

0 votes

Hi @Dvir Ginzburg 

Check the user mapping. Jira-Slack integration requires proper mapping between Jira and Slack users to be able to mention them correctly.

To do this, users need to link their Jira and Slack accounts:

In Slack, type /jira connect and follow the instructions to connect the user's Jira and Slack accounts.

In Jira, users can go to their profile settings and link their Slack account under the "Connected Apps" section.

Review the notification settings in Jira and make sure that the relevant notification events are enabled in your Jira project's notification scheme. This will help ensure that the appropriate users are notified when changes are made to issues.

If the issue is not solved, you may try alternative Jira-Slack integration apps available in the Atlassian Marketplace, such as "Slack Connector for Jira" or "Slack Integration+ for Jira".

I see, so no way to do it automatically

@Dvir Ginzburg 

There is no automatic way to link Jira and Slack accounts for all users.

Each user must connect their accounts individually by following instructions provided by the team admin.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events