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Jira-Slack Project ISSUE-XX Previews not displaying

We have a channel where connected project issues are reported on (manually) via our connected Slack-Jira integration. People will comment updates on tickets they are working on for the day in the channel, referencing a ticket which slack then pulls from Jira to display in a preview in slack. 

We setup a new Project and mirrored the connection in Jira and connected the project to Slack but the new project is not pulling the ticket previews unless we use a command 'jira/ ISSUE-X' and worse yet...that preview is only viewable by the individual that made the post. 

Is there a specific config I am missing that controls this specific piece of the connection? 

I hope this question is clear and informative enough to do something with. Thanks in advance!

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