We have a channel where connected project issues are reported on (manually) via our connected Slack-Jira integration. People will comment updates on tickets they are working on for the day in the channel, referencing a ticket which slack then pulls from Jira to display in a preview in slack.
We setup a new Project and mirrored the connection in Jira and connected the project to Slack but the new project is not pulling the ticket previews unless we use a command 'jira/ ISSUE-X' and worse yet...that preview is only viewable by the individual that made the post.
Is there a specific config I am missing that controls this specific piece of the connection?
I hope this question is clear and informative enough to do something with. Thanks in advance!
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