Jira ServiceNOW Integration

[Kareem Hz]

Hi Everyone,

i want document about Jira ServiceNOW integration using REST API or Using webhooks.

Do any one have please provide me. 

Regards

kareem

[Petter Gonçalves]

Hello @Kareem Hz

Welcome to the Atlassian Community!

Basically, the integration between JIRA And ServiceNow can be performed by WebHooks using the articles below:

• https://confluence.atlassian.com/adminjiracloud/managing-webhooks-776636231.html (doc. for JIRA Cloud)
• https://community.servicenow.com/community/blogs/blog/2016/06/01/how-to-integrate-webhooks-into-servicenow (config on ServiceNow side)

Now, if you want to create your own script with REST APIs, you can refer to the following documentations:

Jira Cloud REST API 

Servicenow - REST API Reference 

Additionally, there are some third-party apps that perform this integration bidirectionally:

- ConnectALL ServiceNow adapter for Jira

- Exalate app 

Let me know if you have any questions.

[Kareem Hz]

thanks  Petter,

do u have work experience on the jira servicenow integration . let me know so that will connect.

[Jose Lobo]

Hey @Kareem Hz ,

I'm Jose, from the Exalate team.

Just like what @Petter Gonçalves mentions.

You can integrate Jira and ServiceNow very easily through an Exalate conneciton. 

You can connect any ServiceNow entity (Incidents, Service Request, Request Item, etc) to Jira issues in any project. You will be able to sync any field (custom or not) bidirectionally.

Let me know if this helps you in your solution search 🙂