Hello @Kareem Hz
Welcome to the Atlassian Community!
Basically, the integration between JIRA And ServiceNow can be performed by WebHooks using the articles below:
Now, if you want to create your own script with REST APIs, you can refer to the following documentations:
Additionally, there are some third-party apps that perform this integration bidirectionally:
Let me know if you have any questions.
Hey @Kareem Hz ,
I'm Jose, from the Exalate team.
Just like what @Petter Gonçalves mentions.
You can integrate Jira and ServiceNow very easily through an Exalate conneciton.
You can connect any ServiceNow entity (Incidents, Service Request, Request Item, etc) to Jira issues in any project. You will be able to sync any field (custom or not) bidirectionally.
Let me know if this helps you in your solution search 🙂
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