Jira Service Desk Cloud How to create a custom query for customer satisfaction Edited

There are canned reports in Jira Service Desk cloud for the results of customer satisfaction surveys.  How can I create a query to produce these same results so I can customize and publish the results for management to see on a Confluence page, for example?  I am not seeing any of the field names when I attempt to do this using JQL, such as rating, etc.  

 

UPDATE:  I was able to locate two CSAT fields by exporting a set of issues to CSV and searching within Excel. Now I can create a filter based on the date the survey was completed (Satisfaction Date) and display the number of stars in the rating (Satisfaction Rating), or filter on the number of stars rated (the values in this field would range from 1 - 5). However, if a customer comments when completing their Satisfaction Survey, I cannot find where that is stored so I can display that as well. Does anyone have any insight on this?

1 answer

Hi Leanne,

Our Cloud Plugin for JIRA Service Desk allows you to create overall satisfaction, SLA & custom reports across all of your service desk projects.

Customer-Rating.png

 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,304 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot