Jira On Demand, get the email id of the actual sender

This question is in reference to Atlassian Documentation: Creating Issues and Comments from Email


We are on JIRA On Demand. We have one Email handler configured to create/update tickets if we receive emails on a particular email id. In most of the cases, the emails will be from outside email ids and hence we have a JIRA user id by which the emails from unknown ids will be created as issues. So reporter of the issue will be our JIRA user though the emails are from some unknown email ids. Is there any way to get the actual "FROM Email ids" and put it in a custom field or at least to get the correct email id.



Dipu Haridas 

1 answer

I got it done via REST api. 

Created via e-mail received from:

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,388 views 15 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you