Jira On Demand, get the email id of the actual sender

This question is in reference to Atlassian Documentation: Creating Issues and Comments from Email


We are on JIRA On Demand. We have one Email handler configured to create/update tickets if we receive emails on a particular email id. In most of the cases, the emails will be from outside email ids and hence we have a JIRA user id by which the emails from unknown ids will be created as issues. So reporter of the issue will be our JIRA user though the emails are from some unknown email ids. Is there any way to get the actual "FROM Email ids" and put it in a custom field or at least to get the correct email id.



Dipu Haridas 

1 answer

This widget could not be displayed.

I got it done via REST api. 

Created via e-mail received from:

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

189 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you