Jira On Demand, get the email id of the actual sender

This question is in reference to Atlassian Documentation: Creating Issues and Comments from Email

Hi,

We are on JIRA On Demand. We have one Email handler configured to create/update tickets if we receive emails on a particular email id. In most of the cases, the emails will be from outside email ids and hence we have a JIRA user id by which the emails from unknown ids will be created as issues. So reporter of the issue will be our JIRA user though the emails are from some unknown email ids. Is there any way to get the actual "FROM Email ids" and put it in a custom field or at least to get the correct email id.

 

Regards,

Dipu Haridas 

1 answer

I got it done via REST api. 

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