Hi @Gavin , there are three built-in ways to accomplish what you've asked for: using a filter subscription, modifying the project's notification scheme, or adding an automation (which you tried).
Filter subscriptions are best for regular Jira users. Instructions for this method are here: https://www.atlassian.com/blog/jira-software/jql-the-most-flexible-way-to-search-jira-3-of-4
Automations can be created by both project admins and application admins. (Not sure from your question which you are.)
If you are an application admin, you can also modify the Notification Scheme used by the project. Visit: Admin > Issues > Notification schemes
The default Jira notification scheme settings automatically notify the following types of users: Current Assignee, Reporter, and All Watchers. You can add "Project Lead" to that list.
Keep in mind that if the scheme is shared by other projects, any setting changes will impact those projects too.
You could also create a group and add the group to the scheme, to handle your "notify multiple users" requirement.
Finally, you can also add single users to the scheme, but I don't recommend this. It's hard to maintain and doesn't scale well. Groups, roles, and dynamic values are always better than hard coded information.
Hope this helps!
Author, Jira Strategy Admin Workbook
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events