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Jira Mail Handler and Extensions - Can mails remain in mailbox?


I am wondering if there is any possibility to configure the

  • Jira Mail Handler,
  • Jira Advanced Mail Handler or
  • Jira Enterprise Mail Handler

to leave processed mails in an

  • Exchange or
  • POP3


We would like to be able to debug the mailbox for lost/missing mails in case of an error. Furthermore, our process allows to work simultanously in Jira AND the mailbox itself to process incoming support or feature requests which we receive via email.

The thing is, that unfortunatel we cannot forward mails from mailbox accounts that are handled by Jira (i.e.: to a storage mail account) and we cannot use a forwarding email address to dispatch emails to mailboxes Jira handles.

But otherwise it would be too easy anyway ;)

Thanks for your help in advance!

Cheers, TomTom

1 answer

1 accepted

2 votes
Answer accepted

Oh dear...
Everything it takes is a mailbox rule that "moves a copy of all incoming messages to a specific folder" within the mailbox.

Just came to my mind after creating this question. Sorry.

Thanks for this - very useful!  It works for me.  :-) 

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